Frequently asked questions

The guarantee of operating with the best exchange company in the world, focused on the satisfaction of our customers.

You can get in touch with the Moroccan Customer Service via our contact form.

If you prefer, you can also contact our customer service team free of charge by calling (+212) 800 094 444, available Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00.

Global Exchange offers you an online money booking service for your trip with pick-up at one of our  offices at the airports in Morocco.

As well as getting a better price for your online exchange (more currency to travel with for the same money), this service saves time and reduces the anxiety of having the currency you need when travelling to another country with a different exchange rate.

No, the exchange rate applied on the website is better than that of our offices at the airport and, therefore, we guarantee you the best price online. In addition, by exchanging your currency online, you have the advantage of ensuring the availability of currencies that you may not be able to find at the airport.

If you need more information or want to know the exchange rate at the airport, please contact our Customer Service department.

For online bookings, payment is made exclusively in cash at the time of collection at our office.

No problem at all. If you wish to modify the amount of currency at the time of collection, the same exchange rate agreed upon in your online booking will be maintained.

Yes, it is important that you collect your booking on the selected date and time. If you need to change them, you can do so by contacting our customer service team in advance.

If you do not collect your booking on the indicated date and time and have not previously contacted us to modify it, it will be automatically cancelled.

No. At Global Exchange we do not charge any commission or service fees for online bookings. Only the agreed exchange rate applies, with no additional costs.

To collect your online booking, you will need to present your valid passport or CIN/CIM (National Identity Card or Moroccan Identity Card).

We are sorry, but at our offices we only accept cash as a payment method for online bookings. We recommend that you come prepared with the corresponding amount in cash.

Global Exchange is present in 8 international airports in Morocco: Casablanca, Marrakech, Tangier, Agadir, Nador, Fez, Tetouan and Rabat. Check the location of our offices.

Besides this country, our company is present in 28 others and is currently immersed in a process of constant expansion throughout the rest of the world.

Our offices at international airports are at your disposal 24 hours a day, 7 days a week.

In our offices in Morocco, we carry out exchange operations with a total of 13 currencies.

We do not charge commission on any of our foreign currency exchange operations, only a brokerage margin, which will be lower the larger the amount you exchange or if you decide to exchange online as opposed to in person at a physical branch.

Unlike banks, which charge you a commission and a brokerage margin, at Global Exchange we only charge a brokerage margin. Compare our margins with those of your bank and add the commission to see what you are overpaying.

In order to offer the most complete service possible to our customers, we offer you different methods to pay your currency in our offices: cash, Visa or Mastercard credit cards and debit cards such as Visa Electron.

We accept VISA and Mastercard credit and debit cards.

No, we do not accept travellers cheques in Morocco at the moment.

You can use this discount on your next exchange by presenting the card you have received at any of our offices in Morocco. This discount is applied to the exchange margin and has no expiry date. 

If you have any questions, please contact our  Customer Service Department.

The rigorous and seriousness with which Global Exchange carries out its procedures makes this situation unlikely. However, if it does occur, the ticket will be replaced on the spot.

No matter where you are, Global Exchange is a multinational company with a global reach that has several channels for you to contact us. Our excellence in customer service means that we consider and resolve each and every problem that our clients may communicate to us, in the best possible way.

Foreign tourists who are not residents in Morocco can leave the country with a maximum of 2,000 dirhams (MAD) without declaring them. Above this amount, they must be declared. On the other hand, Moroccan tourists travelling outside the country can do so with up to 500,000 dirhams, and this amount can be increased in the case of business trips or religious travel.

Regarding entry into the country, it is possible to enter with up to the equivalent of 100,000 MAD in foreign currency without declaring it, but above this amount, it will be necessary to do so at customs.

Finally, in order to exchange more than 2,000 remaining dirhams, Moroccan legislation requires proof that this amount was obtained, such as a bank receipt, a receipt from a currency exchange office, an ATM receipt, or a boarding pass.

You can consult all the vacancies we are currently offering in Morocco on Global Exchange's corporate website. If you don't find what you are looking for, send us your CV to the e-mail: [email protected] and you could be part of our team tomorrow.

You can send us your resume through Global Exchange's corporate website, where you can also consult all the vacancies we have available at the moment in Morocco, or by e-mail: [email protected].

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.